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Error Messages:

  • As well as signs (such as strange sounds) and symptoms (such as running very slowly), you may see error messages
  • Messages such as ‘device not found’ or ‘drive cannot be accessed’ suggest failure of internal components
  • This means the drive must be disassembled and the faulty components repaired or replaced
  • This is technically skilled work and may require access to hard-to-find, compatible replacement component parts

To minimise the risk of permanent data loss you should seek expert advice as soon as possible